Packaging that provides adequate protection is a good-quality cardboard box of at least three layers. It is advisable to strengthen the corners and use edge protectors. New boxes are the best; damaged or crumpled packaging is not recommended.

It is recommended to fill the empty spaces inside the parcel with filling material. The goods must not move inside the box; the filling material should be adequate for the characteristics of the goods. Inside the packaging, the items should not touch each other or be in direct contact with the side of the box.

The boxes should be strengthened by wrapping adhesive tape around them. For heavier or larger parcels it is advisable to use stronger or double tape.

While the parcel label is printed by GLS and delivered to you by the courier, you must affix the parcel label to the box, at the largest surface.Any old addresses or instruction labels must be removed or covered before dispatch. Do not bind the parcels together, post them separately. Every parcel must be identified clearly.

The maximum weight is 40 kg for domestic and export parcels.

For quick and economical delivery, GLS uses an automatic sorting system in its hubs. Parcels are moved on roller conveyors, which is why they must not exceed the size and weight limits.

These are the allowed parcel sizes:

Parcel circumference must not exceed 3 metres. (Circumference: 2x height + 2x width + 1x length = max. 3 metres)

Goods that are not properly packaged and/or packaged in non-standard packaging are generally rejected. Computers (e.g. personal computers and notebooks) are delivered in their original packaging only. The types of goods excluded from the service include:

• Foodstuffs, perishable goods and excise products

• Goods requiring special handling (e.g.: must remain upright during delivery)

• Parcels heavier than 40 kg

• Ammunition, firearms & explosives

• Temperature controlled goods

• Suitcases and luggage

• Goods of exceptionally high value (e.g.: money, precious metals, securities, jewellery, precious stones, antiques)

• Items not properly packaged or packaged in non-standard packaging

• Oversize parcels

More details: Terms and Conditions