Contact
By phone
You can call our Customer Service between 9:00 a.m. and 5:00 p.m. on working days.
In case of cancellation, by e-mail
In case of cancellation, please contact us by e-mail: ecsomag@gls-hungary.com
Damage claim
Damaged parcel or
Damaged content or
Report damage
Parcel tracking
Reporting parcels without status,
Reporting lost parcels,
Reporting parcel tracking requests.
COD complaint
COD amount
COD collect complaint reports,
Reporting COD collect requests.
Invoice complaint
GLS invoice content or
Form-related complaint
Invoiced service related or
Invoiced price related complaint reports.
Data protection complaint
Questions about data processing,
Privacy issues or
Reporting data processing issues.
Complaint
About service performance,
Complaints about the person providing the service,
Complaints not related to parcel delivery.