Click on the send parcel link. Enter the details of the parcel, the collection and delivery addresses and the time the courier should collect the parcel and pay the delivery fee.

We will attempt to deliver domestic parcels on the working day after collection. Parcels are delivered within 24 to 48 hours to neighbouring countries and in 72 to 120 hours to larger distances. GLS delivers parcels Monday to Friday on working days, during regular working hours. This is for information only as no guarantee is assumed for meeting these delivery times. Click on the following link to check the actual location of your parcel: Parcel Tracking

The parcel should not be larger than the following dimensions:

Length: 200 cm

Width: 80 cm

Height: 60 cm

Girth: 300 cm

Definition of girth: 2 x width + 2 x height + 1 x length

The weight of a parcel may not exceed 40 kg for domestic parcels and 31.5 kg for export parcels.

Depending on the mode of transport of the item, all items containing goods whose carriage by road, rail, sea or air is prohibited by law shall be excluded from the service. In addition, GLS does not deliver certain products and goods.

For the full list of rejected types of goods, see the GLS General Business Conditions.

If the parcel is excluded from transport or it contains any product excluded from transport and this

can be clearly established when the item is collected, GLS Hungary shall be obliged to refuse to provide the service or, if it is found out subsequently, it shall refuse to continue to provide the service. GLS Hungary does not examine the appropriateness of the contents of the consignment, such

as whether the consignment or its contents are excluded from the postal delivery service or may only be carried subject to conditions. The additional costs incurred due to the returning of the parcels to the Sender or any other place, and due to any measures taken by authorities, shall be borne by the Client (sender). GLS Hungary shall not be liable for any failure to fulfil the postal service contract.

For packaging, use a 5-layer or thicker cardboard box appropriate for the weight of the item. Inside the package, use padding material of sufficient quantity and quality; on the outside, use heavy-duty packaging tape around the box.

Tips for secure packaging

In the event a parcel is lost, destroyed or damaged, the sender (and, in certain cases, the addressee) is entitled to compensation. Compensation is payable on the condition that the claim for damages is formally reported to the service provider in due time and that the service provider’s liability for the damage can be ascertained. The claim for damages can be reported on the service provider’s dedicated web page.

Damage claim form

In the event of a visible damage to the parcel, the damage claim must be reported to the service provider without delay, but at least within 3 business days after delivery. If you miss that time-limit, you are no longer entitled to claim damages.

GTC for damage claims

If the Service Provider is liable for the loss or destruction of or damage to the parcel, it shall pay a compensation corresponding to the damage of an amount up to HUF 50,000 per parcel. For further information, see the General Business Conditions.

GTC for damage claims

As a registered user, you can send up to 100 parcels at a time; as a guest user, you are allowed to send up to 5 parcels.

In the event you intend to send larger quantities on a regular basis, please contact our sales department. E-mail address: sales@gls-hungary.com

If, on first delivery, the addressee is not found at the specified address, the GLS courier will leave a note and, unless otherwise instructed, return the item to the depot. By calling the phone number in the note, the addressee can schedule the delivery with GLS. After that, GLS will make two other attempts at delivering the item.

After the third failed attempt, the parcel will be sent back to the sender.

If a country is not in the list, it is not possible to send parcels to that region on this page.

Payment can only be made using a credit or debit card through the OTP SimplePay system.

While the parcel label is printed by GLS and delivered to you by the courier, you must affix the parcel label to the box, at the largest surface. Any old addresses or instruction labels must be removed before dispatch. If more than one parcel is given to the courier at a time, please make sure that you have attached the right parcel label on each box.

Please always check that the information on the label is correct.

GLS reserves the right to charge the difference and to unilaterally restrict the user account concerned where a systematic abuse is detected.

A GLS ParcelShop is a network of retail customers where you can dispatch and receive parcels to be delivered in Hungary or other EU countries. Our addressees can collect their parcels at any GLS ParcelShop. On the ecsomag.hu page, you can also specify a GLS ParcelShop as the delivery address.

If the service is successfully ordered by 22:00 hours on a working day, the earliest time it will be picked up the is the next working day; therefore, we are unable to collect your parcel on the day delivery is ordered. An order is successful if payment is received by 22:00 hours on the working day concerned. The conclusion of the contract is confirmed by email to the sender’s email address.

Please call +36 29 886-670 or email us your questions regarding the sending of parcels.

Contact

To domestic and international addresses (in 24 European countries).

Tariffs

After payment by a debit or credit card, the system will automatically send you an invoice to the email address you have specified. If you cannot find the invoice, please check your Spam box. If you cannot find it in Spam, please contact our Customer Service.